SmallBizGenius Analysis
Everlane receives mixed reviews, with customers praising the style and initial quality of their clothing, but many report issues with inconsistent sizing, declining quality over time, and poor customer service. Shipping delays and problematic returns are also frequently cited concerns.
Category Breakdown
Scores based on analysis of 244 recent reviews
Customer Service
3.0/10Many reviewers express dissatisfaction with Everlane's customer service, citing slow response times, unhelpful AI chat, canned responses, and a lack of phone support. Customers report difficulty resolving issues related to shipping, returns, and incorrect product information.
30 reviews mention thisShipping & Delivery
3.5/10A significant number of reviewers report issues with shipping and delivery, including delays, lost packages, and lack of tracking updates. Some international customers also express concern about items being shipped from the US without clear indication, leading to longer delivery times and increased carbon footprint.
25 reviews mention thisProduct Quality & Sizing
4.0/10Several reviewers mention a decline in product quality over time, with items not holding up as well as older purchases. Inconsistent sizing is also a recurring issue, with some customers finding that items run too large or too small, even when ordering the same size as previous purchases. Some customers also report discrepancies between advertised and actual materials.
35 reviews mention thisReturns & Refunds
3.0/10Many reviewers report difficulties with returns and refunds, particularly for sale items or international orders. Some customers claim they were not clearly informed about the no-return policy on sale items, while others experienced long delays in receiving refunds or had their returns rejected without explanation.
20 reviews mention thisPros & Cons
What Customers Love
"Beautiful products, but that's nothing new."
"The reason I added this review was to compliment the customer service team that went above and beyond to address a situation with a purchase that had a..."
"Fast shipping, nice clothes, great quality, nice support!"
"My partner and I have purchased ~10 different tops from Everlane (mostly shirts, overshirts, etc.) and we've been really impressed with the quality."
Common Complaints
"Everlane consistently has terrible and incompetent customer service. They perhaps read at a 4th grade reading level on average and don’t address issues, but instead provide canned responses that waste..."
"I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pair, the material quality feels so low and thin."
"Just a disaster with shipping from this company - weeks after ordering and no movement on my order. Their Customer Service is useless and provides excuses or blames others. Best to order elsewhere."
"They do not explain or make clear that there are no returns on sale items. They refused to accept a return and advised that I could resell it. The sizing was not correct and item did not fit. The..."
"They do not offer a phone number. Just an AI chat which is inefficient and not helpful."
Common Questions About Everlane
Answers derived from customer review patterns
Is Everlane legit and trustworthy?
While Everlane is a real company that sells clothing, many customers report negative experiences with their orders, particularly regarding shipping, product quality, and customer service. Some reviewers have received incorrect items, experienced significant shipping delays, or found the quality of their purchases to be lower than expected. The company's customer service is frequently criticized for being slow to respond and unhelpful in resolving issues. Therefore, while Everlane is a legitimate business, its reliability and trustworthiness are questionable based on a significant number of negative customer reviews.
Based on 45 reviewsDoes Everlane have good customer service?
Based on the reviews, Everlane's customer service is a major point of concern for many customers. Numerous reviewers describe slow response times, unhelpful or canned responses, and a lack of phone support. Many customers have had difficulty resolving issues related to shipping delays, returns, and product defects. While some reviewers report positive experiences with individual customer service representatives, the overall sentiment suggests that Everlane's customer service is generally poor and unreliable.
Based on 30 reviewsIs Everlane worth it for small business owners?
For small business owners, the value of Everlane is questionable due to the reported issues with product quality, sizing inconsistencies, and unreliable customer service. While the company's minimalist designs and ethical marketing might be appealing, the potential for shipping delays, difficult returns, and inconsistent product quality could create significant challenges for a small business relying on Everlane for apparel needs. Small businesses may want to consider alternative vendors known for consistent quality, reliable shipping, and responsive customer support.
Based on 15 reviewsWhat is Everlane's return policy like?
Everlane's return policy has caused frustration for many customers, particularly regarding sale items and international orders. Several reviewers claim they were not clearly informed about the no-return policy on sale items at the time of purchase. International customers have also reported difficulties obtaining return labels and navigating the return process. Even for eligible returns, some customers have experienced long delays in receiving refunds or had their returns rejected without clear explanation, making the return process cumbersome and unreliable.
Based on 20 reviewsWhy are Everlane's Cheeky jeans getting such mixed reviews?
The mixed reviews for Everlane's Cheeky jeans seem to stem from inconsistencies in quality and sizing. Some customers rave about the fit and durability of older pairs, while others report that newer versions are made with thinner, lower-quality materials and have a different fit than expected. This inconsistency makes it difficult for customers to predict what they will receive when ordering online, leading to disappointment and frustration.
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